Shipping Policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
However, in case we receive an unexpected amount of high orders or your order customization takes longer than expected to prepare, there might be delays. We kindly ask you to be patient and get in touch with us in case you have any questions.
What Are the Shipping Costs?
United States
- Standard shipping (2-8 business days): FREE on all orders
- Express shipping (1-3 business days): $14.99 USD
Canada and Europe
- Standard shipping (5-8 business days): $9.99 USD
- Express shipping (3-5 business days): $14.99 USD
Australia and New Zealand
- Standard shipping (5-8 business days): $19.99 USD
International customers are responsible for any customs duties and import fees.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 14 days of receiving your shipping confirmation email, please contact us at support@giftenova.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your orders has a shipping issue to P.O. Boxes, please get in touch with us at support@giftenova.com.
Refunds, Returns and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Personalized or custom made items are not accepted for returns, refunds or exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@giftenova.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will tr$
If you have any further questions, please don't hesitate to contact us at support@giftenova.com.